please create an account with us. You can do this through our website under “Book a Class” or through the NFP App (free download from the App Store). our NFP APP will be used for all booking / cancellations and purchases.

what classes are suitable for me?

our Fundamental Reformer class is the best place to start if you are new to Pilates. This is a beginners level class, and suitable for those who would like to go back to basics. It focusses on building a strong foundation in your practice. If you have practiced Pilates before at other studios and are joining us, please see the classes we have available - Intermediate, Advanced and Jump Sweat.

it’s my first class, what do I do once I get to nfp?

Please arrive 10 minutes before your first class so you can meet your instructor and discuss any pre-existing injuries or limitations.

what do I need to bring?

Socks and a water bottle! Our very own customised Grip Socks are available to purchase at reception for $15, as we recommend grip for the reformers. We accept card as a form of payment, or we can charge to your personal account. We have a filtered tap system, should you need to refill your bottle. Please ensure you are wearing appropriate exercise clothing, allowing you to move freely and comfortably.

do I need to book before coming to a class?

Yes, bookings are a MUST and can be made through the NFP app or on our website.

do you take pregnant clients?

Yes, we sure do. If you are 16 or less weeks pregnant, you can participate in all classes except Jump Sweat.

If you are over 16 weeks pregnant, you are only permitted to book the Fundamental Reformer Class. Irrespective of how far you are along in your pregnancy, we ask you to contact us before you book a class. if your a new member.

Your health and safety are our priority, so we kindly ask you to provide a clearance from your Doctor/OB or Physio, stating that you are medically fit to participate in an open group Pilates class.

Medical clearances can be emailed to hello@northfremantlepilates.com

We are qualified Pilates Instructors who are trained to modify exercises if a pre-existing injury exists, or if there are physical limitations. We are not qualified to make medical assessments or provide medical care, so if you have a pre-existing injury, we ask you to have a medical clearance from your health care provider before attending our classes.

Before the class begins, please approach your Pilates Instructor and disclose any pre-existing injuries, limitations or concerns you may have. We welcome you to attend our group Pilates classes, but please keep in mind they are group classes and should you require extra attention, a Private 1:1 Reformer session may be better suited. We are more than happy to discuss options with you.

if a class is full you can add yourself to the waitlist.

once a space becomes available you will receive a notification / email that you have been added into the class.

when adding yourself to the class you are committing to attend.

it is the members responsibility to check if they have been added off the waitlist as spots become available over night.

you will need to remove yourself from the waitlist if you no longer wish to attend to avoid late cancellation or no show fees as these will still apply in this instance.

classes must be paid in advance of each class attended.

payment is to be made at the time of the booking.

payment for classes can be made via our NFP app & website.

our intro offer is available to new clients only. this offer may only be purchased once. The offer is non-refundable nor transferable.

all casual pass packs will activate from the date of your first class booked.

all purchases are final and NFP does not offer refunds for accidental purchases.

all packs and memberships are non-transferable and may not be shared.

Age Limits: If the client is under 18 years they must attend with a parent or guardian. Clients must be a minimum of 16 years old to attend all studio classes.

we understand that things happen beyond your control, however, out of consideration to waitlisted clients we ask that you cancel your class through NFP app or website at least 12 hours before the class begins. we do not accept cancellations made by phone, text email or social media.

please do your best to follow the cancellation policy windows. we have tried to make the policy fair for everyone to enable you all to be able to make as many classes as possible with us.

classes will always start and finish on time. the instructors will refuse entry if you are more than 5 minutes late.

on the instance that you do not arrive on the start time, you will not be able to get into the class and your class will be forfeited with a $15 no show fee to your account.

we recommend arriving 5 minutes before the start of class to ensure you are able to attend your class.

If for any reason you need to temporarily suspend your membership, NFP requires 7 days’ notice prior to your suspension start date.

suspensions under a 7 day period will not be considered.

no more than 2 suspension periods will be granted over a 12 month period. ( from calendar year)

NFP will suspend your membership for a maximum of 30 days. Suspension requests beyond 30 days will be charged at an additional $15 per week.

if you require a suspension for medical reasons for a longer period of time, please provide a medical certificate.

anything beyond 60 days is considered a membership cancellation unless agreed upon with NFP.

The studio is a no phone zone. Please ensure your phone is on silent and is left with your belongings. If you do need your phone, please advise the teacher at the start of your class.

You must wear grip socks to Reformer classes. Entry without them will not be allowed for hygiene. You are able to always purchase them at the studio.